Privacy Statement (CA)

The following categories of data are collected

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data
• Social Media accounts
• Employment history
• Professional or employment-related information
• Education information
• A signature
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Financial information such as bank account number or credit card number

Retention period

We determine the retention period according to fixed objective criteria: The retention of personal data for sharing with third parties, such as analytics providers, is based on two criteria: the data’s relevance and the status of the legal basis permitting the sharing. The data is kept only as long as it remains accurate and useful for the specific, agreed-upon purpose. This retention period ends promptly when the legal basis for sharing is no longer valid, at which point the data is removed from all processes for future sharing. A separate record of the sharing transaction itself is retained for a limited, fixed period to meet legal or contractual obligations.

The following categories of data are collected

• A first and last name
• An email address
• A telephone number
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data
• Professional or employment-related information
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Account name or alias

Retention period

We determine the retention period according to fixed objective criteria: We retain contact information from phone, mail, email, and webforms based on the purpose of the communication. General inquiries are kept for a short term, until the matter is resolved. If a contact becomes a client, their data is retained per legal requirements, such as the seven-year period for B.C. tax records. Information for ongoing subscriptions is kept until consent is withdrawn, and data related to legal matters is stored for the duration of any relevant dispute period.

The following categories of data are collected

• A first and last name
• Account name or alias
• An email address
• A telephone number
• Geolocation data
• Social Media accounts

Retention period

We determine the retention period according to fixed objective criteria: The retention of your personal data for our newsletter is based on a single criterion: your active and ongoing consent. We keep your contact information, such as your email address, only for as long as you remain a subscriber. If you choose to unsubscribe or if your email address becomes permanently invalid (a hard bounce), your data is promptly removed from our active marketing lists. To honour your choice, your email may then be held on a separate suppression list solely to prevent you from being contacted again in the future.

The following categories of data are collected

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data
• Social Media accounts
• A signature
• Professional or employment-related information
• Financial information such as bank account number or credit card number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

We determine the retention period according to fixed objective criteria: We retain personal data to support the products and services you’ve purchased for a period defined by our active business relationship. For an ongoing service or user account, we retain the data as long as your account remains active. Inactive accounts are scheduled for deletion after a fixed period of non-engagement. This is separate from our legal duty to retain the associated financial records, which are kept for a longer, seven-year period as required by tax law in B.C.

The following categories of data are collected

• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

Retention period

We determine the retention period according to fixed objective criteria: User-level and pseudonymous data is kept for a pre-defined period, typically 14 to 26 months, which is sufficient to identify meaningful trends and improve our services. After this period, this granular data is automatically deleted. We may then store only fully aggregated and anonymous statistical information indefinitely for long-term historical analysis.

The following categories of data are collected

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Geolocation data
• A signature
• Financial information such as bank account number or credit card number
• Professional or employment-related information

Retention period

We determine the retention period according to fixed objective criteria: We do not store sensitive payment details like your full credit card number; this information is managed exclusively by our secure, PCI-compliant payment processor. Our objective criterion for retaining the record of your payment transaction is our legal obligation under Canadian tax law. We are required by the Canada Revenue Agency (CRA) to keep all financial records, including payment confirmations, for a fixed period of six years following the last relevant tax year. This data is retained solely for financial auditing, processing refunds, and dispute resolution.

The following categories of data are collected

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data
• Social Media accounts
• A signature
• Professional or employment-related information
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Financial information such as bank account number or credit card number

Retention period

We determine the retention period according to fixed objective criteria: We retain personal data to offer personalized products and services based on your status as an active customer and your ongoing consent. This data, such as your purchase history and preferences, is used for this purpose only as long as you remain an active customer or until you withdraw your consent. A customer is considered inactive after a pre-defined period without engagement. At that point, we will cease using your data for personalization, though the information itself may be stored for longer solely to comply with other obligations, such as our legally required seven-year period for financial records in B.C.

The following categories of data are collected

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data
• Financial information such as bank account number or credit card number
• Professional or employment-related information
• Physical characteristics or description
• Social Media accounts
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

We determine the retention period according to fixed objective criteria: We retain personal data to comply with legal obligations based on one fixed criterion: the specific timeframe mandated by the law itself. For example, in British Columbia, we are required by the Canada Revenue Agency (CRA) to keep all financial records, which contain personal details, for a fixed period of six years following the last relevant tax year. This legal requirement overrides any other shorter retention policies, and the information is stored for this period solely to demonstrate compliance.

The following categories of data are collected

• A first and last name
• A telephone number
• A home or other physical address, including street name and name of a city or town
• An email address
• Geolocation data
• Professional or employment-related information
• Account name or alias

Retention period

We determine the retention period according to fixed objective criteria: Personal information required for deliveries, such as your name and address, is retained to fulfill your order and manage any subsequent returns or warranty periods. This delivery-specific data is kept for a limited time after the transaction is complete (e.g., 12-24 months) to resolve any potential issues. Afterwards, this record is deleted, while the associated financial invoice, which includes your details, is retained for the legally required seven-year period for B.C. tax records.